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Question: 13.) A regional endocrinology specialty office is experiencing a decrease in the number of patien…

by | Sep 9, 2023 | Aswered Questions



13.)

A regional endocrinology specialty office is experiencing a
decrease in the number of patients seen on a weekly basis.
Management wants to investigate the potential causes of decreased
patient volume. You have been hired as a consultant, brought in to
assist the management team solve the problem at hand.

1) To address the problem under consideration you decided that
you and Management needed to include the following as part of the
problem-solving strategy:

● Use a Pareto chart to identify the most frequently occurring
complaints.

● Use run charts to plot measures over time.

● Use tabular summaries to produce basic descriptive
statistics.

● Use histograms and explore relationships between relevant
variables.

● Use correlations and scatterplots to explore and quantify the
relationships between variables.

2.) Use the PatientFeedback data set to
ascertain the following:

a. Is the distribution for symmetric?

b. Based on the shape of the
distribution for which measure of centrality, mean or median, is
the most representative?

c. From the Pareto chart determine
what the top 5 patient complaints are? What percentage of all
complaints do the top 5 complaints account for?

e. Using the appropriate graph,
identify the weeks in which was a particularly high or low. Are the
other variables also high or low? Does this tell you anything about
cause and effect?

f. Can we learn something from these
data?

3.) Discuss the difference between correlation and causation
(check your textbook and Google this topic). Specifically, why does
correlation not imply causation? Provide at least one example where
there is a strong correlation but clearly no evidence of
causation.

4. SUMMARIZE your proposed solution to the
problem you and the Management team initially set out to solve
using no more than a page to do it.

DATA:

Date Complaint Type
1/4/2016 Wait time
1/4/2016 Wait time
1/4/2016 Lab Wait
1/4/2016 Cost
1/5/2016 Hours of Operation
1/5/2016 Hours of Operation
1/6/2016 Hard to get appointment
1/6/2016 Lack Information
1/6/2016 Not Treated with Respect
1/6/2016 Cost
1/7/2016 Don’t know who to call
1/7/2016 Don’t know who to call
1/7/2016 Lack Information
1/7/2016 Wait time
1/7/2016 Hours of Operation
1/7/2016 Wait time
1/7/2016 Not Treated with Respect
1/8/2016 Parking Issues
1/8/2016 Lack of Privacy
1/8/2016 Not Treated with Respect
1/8/2016 Wait time
1/8/2016 Wait time
1/8/2016 Wait time
1/8/2016 Lack Information
1/8/2016 Lab Wait
1/8/2016 Appearance
1/8/2016 Lab Wait
1/8/2016 Wait time
1/11/2016 Hard to get appointment
1/11/2016 Hours of Operation
1/11/2016 Wait time
1/12/2016 Wait time
1/12/2016 Cost
1/12/2016 Not Treated with Respect
1/12/2016 Not Treated with Respect
1/12/2016 Lack Information
1/12/2016 Don’t know who to call
1/13/2016 Wait time
1/13/2016 Wait time
1/14/2016 Wait time
1/14/2016 Wait time
1/14/2016 Wait time
1/14/2016 Wait time
1/15/2016 Hard to get appointment
1/15/2016 Not Treated with Respect
1/15/2016 Hours of Operation
1/15/2016 Wait time
1/15/2016 Lack Information
1/19/2016 Lack Information
1/19/2016 Parking Issues
1/20/2016 Lack of Privacy
1/21/2016 Cost
1/21/2016 Cost
1/21/2016 Not Treated with Respect
1/22/2016 Not Treated with Respect
1/22/2016 Not Treated with Respect
1/22/2016 Wait time
1/22/2016 Don’t know who to call
1/22/2016 Lack Information
1/26/2016 Lack Information
1/26/2016 Employee
1/26/2016 Not Treated with Respect
1/26/2016 Not Treated with Respect
1/26/2016 Wait time
1/27/2016 Hours of Operation
1/27/2016 Hard to get appointment
1/27/2016 Don’t know who to call
1/28/2016 Lack Information
1/28/2016 Wait time
2/1/2016 Hard to get appointment
2/1/2016 Not Treated with Respect
2/1/2016 Lack Information
2/2/2016 Not Treated with Respect
2/2/2016 Wait time
2/2/2016 Wait time
2/3/2016 Hours of Operation
2/3/2016 Parking Issues
2/3/2016 Lack Information
2/3/2016 Lack Information
2/3/2016 Wait time
2/4/2016 Not Treated with Respect
2/5/2016 Lack Information
2/5/2016 Not Treated with Respect
2/5/2016 Hours of Operation
2/5/2016 Lab Wait
2/5/2016 Wait time
2/5/2016 Wait time
2/8/2016 Cost
2/8/2016 Don’t know who to call
2/8/2016 Not Treated with Respect
2/9/2016 Lack Information
2/9/2016 Other
2/9/2016 Lack of Privacy
2/9/2016 Lack of Privacy
2/9/2016 Not Treated with Respect
2/11/2016 Wait time
2/11/2016 Wait time
2/11/2016 Wait time
2/11/2016 Wait time
2/12/2016 Hard to get appointment
2/12/2016 Don’t know who to call
2/15/2016 Not Treated with Respect
2/16/2016 Wait time
2/17/2016 Wait time
2/17/2016 Cost
2/17/2016 Lack Information
2/18/2016 Not Treated with Respect
2/19/2016 Lab Wait
2/22/2016 Not Treated with Respect
2/22/2016 Appearance
2/22/2016 Cost
2/22/2016 Cost
2/23/2016 Lack Information
2/24/2016 Lack Information
2/24/2016 Not Treated with Respect
2/24/2016 Not Treated with Respect
2/25/2016 Lack Information
2/25/2016 Don’t know who to call
2/25/2016 Hours of Operation
2/25/2016 Wait time
2/26/2016 Wait time
2/26/2016 Hard to get appointment
2/27/2016 Hard to get appointment
3/1/2016 Not Treated with Respect
3/1/2016 Not Treated with Respect
3/1/2016 Lack Information
3/1/2016 Don’t know who to call
3/1/2016 Not Treated with Respect
3/1/2016 Not Treated with Respect
3/1/2016 Wait time
3/2/2016 Hard to get appointment
3/2/2016 Hard to get appointment
3/2/2016 Not Treated with Respect
3/3/2016 Lack Information
3/3/2016 Lack Information
3/3/2016 Not Treated with Respect
3/3/2016 Wait time
3/3/2016 Wait time
3/3/2016 Cost
3/3/2016 Don’t know who to call
3/3/2016 Don’t know who to call
3/3/2016 Don’t know who to call
3/3/2016 Lack Information
3/4/2016 Wait time
3/4/2016 Wait time
3/4/2016 Wait time
3/7/2016 Hours of Operation
3/7/2016 Hard to get appointment
3/7/2016 Lack Information
3/7/2016 Wait time
3/7/2016 Not Treated with Respect
3/7/2016 Other
3/8/2016 Don’t know who to call
3/8/2016 Not Treated with Respect
3/8/2016 Appearance
3/8/2016 Lack Information
3/8/2016 Lack Information
3/8/2016 Not Treated with Respect
3/8/2016 Wait time
3/8/2016 Wait time
3/8/2016 Hard to get appointment
3/9/2016 Don’t know who to call
3/9/2016 Don’t know who to call
3/9/2016 Lack Information
3/9/2016 Lack Information
3/9/2016 Lack Information
3/9/2016 Not Treated with Respect
3/10/2016 Wait time
3/10/2016 Cost
3/10/2016 Don’t know who to call
3/11/2016 Lack Information
3/11/2016 Lack of Privacy
3/11/2016 Not Treated with Respect
3/11/2016 Wait time
3/11/2016 Hard to get appointment
3/11/2016 Don’t know who to call
3/14/2016 Don’t know who to call
3/14/2016 Not Treated with Respect
3/14/2016 Lack Information
3/15/2016 Wait time
3/15/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/16/2016 Wait time
3/17/2016 Wait time
3/17/2016 Not Treated with Respect
3/17/2016 Lack Information
3/17/2016 Don’t know who to call
3/17/2016 Not Treated with Respect
3/17/2016 Hours of Operation
3/17/2016 Parking Issues
3/17/2016 Lack Information
3/17/2016 Not Treated with Respect
3/17/2016 Don’t know who to call
3/18/2016 Lack Information
3/18/2016 Hours of Operation
3/18/2016 Hard to get appointment
3/18/2016 Not Treated with Respect
3/21/2016 Not Treated with Respect
3/21/2016 Don’t know who to call
3/21/2016 Don’t know who to call
3/21/2016 Not Treated with Respect
3/21/2016 Lack Information
3/21/2016 Lack Information
3/21/2016 Lack Information
3/22/2016 Wait time
3/22/2016 Wait time
3/22/2016 Wait time
3/22/2016 Not Treated with Respect
3/22/2016 Lack Information
3/22/2016 Cost
3/23/2016 Hard to get appointment
3/23/2016 Don’t know who to call
3/25/2016 Wait time
3/25/2016 Wait time
3/25/2016 Appearance
3/25/2016 Hours of Operation
3/25/2016 Not Treated with Respect
3/25/2016 Lack Information
3/25/2016 Lack Information
3/25/2016 Not Treated with Respect
3/25/2016 Don’t know who to call
3/25/2016 Not Treated with Respect
3/28/2016 Hard to get appointment
3/28/2016 Wait time
3/28/2016 Wait time
3/28/2016 Lack Information
3/28/2016 Lack Information
3/28/2016 Other
3/28/2016 Don’t know who to call
3/28/2016 Wait time
3/29/2016 Hours of Operation
3/29/2016 Not Treated with Respect
3/29/2016 Lack Information
3/29/2016 Don’t know who to call
3/29/2016 Hard to get appointment
3/29/2016 Not Treated with Respect
3/29/2016 Not Treated with Respect
3/29/2016 Wait time
3/29/2016 Not Treated with Respect
3/29/2016 Don’t know who to call
3/30/2016 Not Treated with Respect
3/30/2016 Not Treated with Respect
3/30/2016 Wait time
3/30/2016 Not Treated with Respect
3/30/2016 Not Treated with Respect
3/30/2016 Don’t know who to call
3/30/2016 Don’t know who to call
3/30/2016 Wait time
3/31/2016 Wait time
3/31/2016 Wait time
3/31/2016 Wait time
3/31/2016 Not Treated with Respect
3/31/2016 Not Treated with Respect
3/31/2016 Hours of Operation
3/31/2016 Not Treated with Respect
3/31/2016 Not Treated with Respect
3/31/2016 Don’t know who to call

Date Complaint
6/6/2016 Don’t know who to call
6/6/2016 Cost
6/6/2016 Don’t know who to call
6/6/2016 Lack Information
6/6/2016 Wait time
6/6/2016 Wait time
6/6/2016 Not Treated with Respect
6/7/2016 Wait time
6/7/2016 Hard to get appointment
6/8/2016 Hours of Operation
6/9/2016 Not Treated with Respect
6/9/2016 Hours of Operation
6/9/2016 Parking Issues
6/9/2016 Lack Information
6/9/2016 Lab Wait
6/9/2016 Not Treated with Respect
6/9/2016 Don’t know who to call
6/10/2016 Lack Information
6/10/2016 Not Treated with Respect
6/10/2016 Not Treated with Respect
6/10/2016 Wait time
6/10/2016 Lack of Privacy
6/10/2016 Lack Information
6/10/2016 Don’t know who to call
6/10/2016 Wait time
6/10/2016 Not Treated with Respect
6/10/2016 Wait time
6/10/2016 Hours of Operation
6/13/2016 Lack Information
6/13/2016 Lack of Privacy
6/13/2016 Lack Information
6/13/2016 Wait time
6/13/2016 Wait time
6/14/2016 Lack Information
6/14/2016 Lack Information
6/14/2016 Cost
6/14/2016 Don’t know who to call
6/15/2016 Lack Information
6/15/2016 Lack Information
6/16/2016 Lack Information
6/16/2016 Not Treated with Respect
6/16/2016 Don’t know who to call
6/16/2016 Not Treated with Respect
6/17/2016 Cost
6/17/2016 Wait time
6/17/2016 Cost
6/17/2016 Not Treated with Respect
6/17/2016 Not Treated with Respect
6/20/2016 Wait time
6/20/2016 Wait time
6/20/2016 Lab Wait
6/20/2016 Lack Information
6/22/2016 Wait time
6/23/2016 Wait time
6/23/2016 Don’t know who to call
6/23/2016 Hard to get appointment
6/24/2016 Parking Issues
6/24/2016 Don’t know who to call
6/24/2016 Cost
6/24/2016 Wait time
6/24/2016 Not Treated with Respect
6/27/2016 Not Treated with Respect
6/27/2016 Wait time
6/27/2016 Wait time
6/27/2016 Not Treated with Respect
6/27/2016 Not Treated with Respect
6/27/2016 Not Treated with Respect
6/27/2016 Lack Information
6/28/2016 Lack of Privacy
6/29/2016 Lack Information
6/29/2016 Wait time
6/30/2016 Don’t know who to call
6/30/2016 Lack Information
7/5/2016 Don’t know who to call
7/5/2016 Wait time
7/6/2016 Hard to get appointment
7/6/2016 Lack of Privacy
7/6/2016 Not Treated with Respect
7/7/2016 Hard to get appointment
7/8/2016 Lack Information
7/8/2016 Not Treated with Respect
7/8/2016 Wait time
7/8/2016 Lack Information
7/8/2016 Not Treated with Respect
7/8/2016 Not Treated with Respect
7/11/2016 Wait time
7/11/2016 Lack Information
7/11/2016 Don’t know who to call
7/11/2016 Wait time
7/11/2016 Hours of Operation
7/11/2016 Not Treated with Respect
7/11/2016 Not Treated with Respect
7/11/2016 Wait time
7/12/2016 Don’t know who to call
7/12/2016 Not Treated with Respect
7/14/2016 Lack Information
7/14/2016 Not Treated with Respect
7/14/2016 Hours of Operation
7/14/2016 Hard to get appointment
7/15/2016 Lack of Privacy
7/15/2016 Wait time
7/18/2016
  

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