Additional Case 13.2
Starline is a small children's clothing manufacturer and retailer that has seen rapid growth in the last twelve months and a significant increase in employees. At a meeting of managers, a number of issues are raised.
One manager suggests establishing an EAP because of the increase in troubled employees at the firm. However, other managers state that such programs are costly and would not provide Starline with significant benefits.
Another manager states that Starline needs to develop an employee handbook to address issues related to the growing staff. Some managers express concern about the potential legal issues surrounding the use of an employee handbook.
Numerous managers state that there has been a noticeable decrease in productivity since every office worker was provided Internet access along with e-mail accounts. Managers discuss methods for increasing productivity and preventing misuse of the system.
One manager suggests that the company perform employee attitude surveys in order to help monitor the state of employee relations and make hiring and firing decisions during the next hiring cycle. This manager proposes that a third party perform the surveys and that employees not be told the purpose of the survey.
21) Refer to Additional Case 13.2. Which term best describes the type of communication that occurred at the meeting between Starline managers?
A) Information dissemination
B) Upward communication
C) Downward communication
D) Two-way communication
22) In order to express feelings most effectively, face-to-face communication is a necessity because of nonverbal messages.
23) In the communications process, communication begins with a sender.
24) Feedback in the communications model is the means to clarify the message.
25) If a message is misunderstood by a receiver due to a misinterpretation of the sender's motives, this misunderstanding stems from “noise.”
26) The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors.
27) With the shift from manufacturing to technology, communication is less important than technical skills for organizational success.
28) A(n) ________ is a worker who transforms information into a product or service.
29) ________ is the process of making information available to decision makers, wherever they are located.
