31) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
32) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favour of cross-functional systems.
33) Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.
34) Most MISs use sophisticated mathematical models or statistical techniques.
35) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
36) Decision-support systems use internal information as well as information from external sources.
37) ESSs are designed to serve the middle management of the organization.
38) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
39) ESSs are designed primarily to solve specific problems.
40) Information supplied by an enterprise system is structured around cross-functional business processes.
